The Yorkshire

After placing your order, you will receive a confirmation email to acknowledge your purchase. Once your order is ready for shipment, we will send you another email to notify you that your order has been dispatched.

 

If you have opted for a tracking service, the email will include a tracking number, allowing you to monitor the progress of your package during transit.

 

We do our best to dispatch all orders on the next working day, ensuring prompt delivery to our customers.

 

Please note that our shipping services are currently available for domestic shipments within the United Kingdom only.

 

Shipping Options:

 

FREE UK Delivery:

Enjoy free standard delivery when you spend £80 or more in a single transaction.

This service typically takes 2-4 days* for delivery.

 

Standard Service:

Cost: £3.95

Delivery Time: 2-4 days*

 

Express Service:

Cost: £5

Delivery Time: 1-2 days*

 

Please note that the estimated delivery times mentioned above are approximate and can vary depending on factors such as the destination and any unforeseen circumstances faced by the shipping carrier.

 

We always strive to provide timely and efficient shipping services to our valued customers. Should you have any questions or require further assistance regarding the shipping process or options, please feel free to contact us at poochandcounty@gmail.com.

 

Thank you for choosing Pooch and County. We appreciate your support and look forward to delivering your order to you promptly.

 

*Please note that the mentioned delivery times are approximate and may be subject to change.

In the event that you are not completely satisfied with your order, we have outlined our Returns Policy below to guide you through the process.

 

Eligibility:

 

We accept returns for unused and undamaged items purchased directly from Pooch and County.

Returns must be initiated within 28 days from the date of delivery.

 

Return Process:

To initiate a return, please contact our customer service team at poochandcounty@gmail.com. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

Our customer service team will then provide further instructions on how to proceed.

Please ensure that the item(s) being returned are unused, in their original packaging, and include all accessories and tags.

 

Shipping Costs:

 

The customer is responsible for the shipping costs associated with returning the item(s), unless the return is due to a manufacturing defect or an error on our part.

We recommend using a trackable shipping service, as we cannot be held responsible for lost or damaged returns.

 

Refunds:

 

Once we receive the returned item(s) and confirm their condition, we will initiate the refund process.

Refunds will be issued using the original payment method, and you will be notified via email once the refund has been processed.

Please note that it may take a few business days for the refunded amount to appear in your account, depending on your bank or credit card issuer.

 

Exchanges:

 

If you would like to exchange an item for a different size or design, please follow the return process outlined above and place a new order for the desired item(s).

 

Damaged or Defective Items:

 

In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, including any applicable shipping costs.

 

Non-Returnable Items:

 

For hygiene reasons, we cannot accept returns on items that have been used or worn by a pet.

Please note that our Returns Policy is subject to change without prior notice. We recommend reviewing the policy on our website or contacting our customer service team for the most up-to-date information.

 

If you have any further questions or concerns regarding our Returns Policy, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction with your purchase.

• Width of 30mm
• Available in Medium and Large
• M: Full length is 45cm
• L: Full length is 55cm

 

Example Breeds & Sizes

 

Labrador (L)

Golden Retriever (L)

Hungarian Vizsla (L)

Border Collie (L)

Staffordshire Bull Terrier (L)

Cockapoo (M)

Cocker Spaniel (M)

Cavalier King Charles Spaniel (M)

Springer Spaniel (M)

French Bulldog (M)

Beagle (M)